top of page

PRIVACY POLICY & PATIENT GUIDE

Gower Skin Aesthetics  are committed to protecting our customer’s privacy. We understand the importance of ensuring that the personal information entrusted to us is protected and respected and we therefore treat personal data in accordance with our obligations under the General Data Protection Regulation, in addition to our clinical confidential requirements. Gower Skin Aesthetics  is registered in England and Wales with Company Number 12475550. 

 

This privacy policy sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal information and how we treat it.

​

 Gower Skin Aesthetics is on the register for ICO

Further information can be found at www.ico.org.uk 

INFORMATION WE COLLECT FROM YOU

 

Information you give to us;

 

* Enquiries – We may record your details in order to track and follow-up on enquiries, in addition to scheduling appointments. This includes information such as your name, e-mail address or phone number. This is so that we can supply you with the information that you have requested about our professional services, on the basis that it is necessary for our legitimate interests in promoting and in order to provide information and a quotation for our services.

 

Failing to provide us with this information for marketing purposes will have no impact upon the provision of your treatment.

 

* Medical Records – Information must be collected as part of your registration with the clinic. This includes information such as your name, address, date of birth, e-mail address, phone number, next of kin and medical history. This is so that we can perform the contract that we have with you, for internal record keeping, billing and accounting, and to respond to any queries, complaints or requests for further information. The basis on which we do so is that it is necessary for our performance of the contract we have with you or is necessary for our legitimate interests in managing our business and improving our professional services, and to comply with our regulatory obligations.

 

Failing to provide us with this information will result in us being unable to provide treatment.

 

* Staying in Touch – We provide a wide range of additional services for our patients. We would like to use the details on our database in order to inform you of these and the various services that the group provides, on the basis that it is necessary for our legitimate interests in promoting our professional services. If you do not wish us to use your personal data in this way, please unsubscribe using the relevant link in the email that we send you. All future marketing communications will also contain a simple way to opt out of receiving any further marketing communications from us.

 

* Technical information, including the Internet Protocol (IP) address used to connect your computer to the internet, browser type and version, time zone setting, browser plug-in types and version, operating system and platform; and

 

* Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our Site (including date and time), pages you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs) and methods used to browse away from the page.

 

USES MADE ABOUT THE INFORMATION YOU PROVIDE

 

When you provide personal information to us, the purpose for which you are providing the personal information will always be made clear.

 

We collect information from you when you subscribe to a newsletter, fill out a form or enter information on our site.

 

The information you give to us may be used for some or all of the following reasons:

 

* To assess and deliver treatments

 

* To provide you with the information, treatments, products and services that you request from us

 

* Internally, to inform decisions about our business operations or strategy

 

* To notify you about changes to our service

 

* To send you text notifications to remind you of any appointments booked with us

 

* To contact you for post-treatment follow up and care, including survey requests in order to improve our service

 

* To contact you from time to time to market other services, treatments and products we provide and think may be of interest to you, based on your interests and preferences where you have made them known to us

 

USES MADE ABOUT THE INFORMATION WE COLLECT

 

We may use this information for some or all of the following reasons:

 

* To administer our website www.gowerskinaesthetics.com and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes

 

* To improve our website to ensure that content is presented in the most effective manner for you and for your computer

 

* To allow you to participate in interactive features of our website, when you choose to do so

 

* As part of our efforts to keep our website safe and secure

 

* To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you

 

* To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

 

WHO WE SHARE YOUR PERSONAL DATA WITH

 

We take our obligations under the General Data Protection Regulation and our clinical confidentiality requirements very seriously.

 

Sensitive information relating to your medical history will be kept confidential and will only be disclosed to the individuals involved with delivering your treatment.

 

We may share your personal information with:

 

* Other members of Gower Skin Aesthetics staff as part of your ongoing care provisions, or for the purpose of analysing the business

 

* In order to provide some of our professional services, we may use the input of selected third parties, where this is necessary for the performance of our contract with you. This will require the disclosure to such third parties of your contact details, as well as further personal data about you with your consent which is relevant to the services they provide. Selected third parties such as Pathology laboratories for diagnostic purposes, Pharmacies for prescriptive purposes in order to provide your agreed treatment. Opting out of sharing your information with these providers may affect our ability to treat you. All our suppliers have entered into appropriate confidentiality obligations and/or contractual data processing clauses with us.

 

* There may also be circumstances where we are under a duty to disclose your personal information or share your personal information in order to comply with any legal or regulatory requirement, obligation or request. This includes the police for the prevention or investigation of a crime, or our Insurers, legal advisors or other third parties who need access to it in the context of managing, investigating or defending claims or complaints.

 

YOUR INFORMATION

 

We cannot guarantee that the information you send us over the internet is secure, but once we receive it we will take all reasonable steps to protect the information you supply to us.

 

Gower Skin Aesthetics will not transfer your data outside of the European Economic Area. Backups of electronically stored data are taken regularly, with strong encryption used to protect all files.

 

If you contact us with an enquiry about our professional services but you do not subsequently become a patient, it is our policy to keep your personal data unless you instruct us not to.

 

If you are or become a patient, we will retain contract information (including personal data) indefinitely.

 

Personal data relating to our professional contacts will be retained for so long as is necessary, or until you indicate otherwise to us, but we will aim to update our contacts’ preferences on a periodic basis.

 

YOUR RIGHTS

 

You have the right to ask us not to process your personal information, but where consent is withdrawn for the processing of personal data from your medical records, our ability to continue your treatments will be impaired.

 

You have the right to ask us not to process your personal information for marketing purposes. We will only contact you for marketing purposes if you have opted in to receive such communications. If you wish to stop receiving some or all marketing communications from us, you can let us know by email to info@gowerskinaesthetics.com

 

Our website www.gowerskinaesthetics.com may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these website, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

 

In some circumstances, you have the right to be forgotten and we will erase all data held about you. Medical records are exempt from erasure. Requests for erasure should be made in writing to info@gowerskinaesthetics.com and will be assessed on a case by case basis.

 

CONTACT AND COMPLAINTS

 

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to the Practice Manager, Gower Skin Aesthetics, 24 pennard road, kittle swansea sa33jg or treygsa@gmail.com

 

 Further information can be found at www.ico.org.uk

​

​

PATIENT GUIDE 

At Gower Skin Aesthetics we are committed to providing cutting-edge, safe, and effective aesthetic treatments to enhance the natural beauty and well-being of our clients. Our mission is to empower individuals to feel confident and embrace their uniqueness. In pursuit of this mission, we recognise the transformative potential of laser and light treatments, and our Statement of Purpose outlines our aims and objectives for their integration into our clinic's comprehensive range of services.

Aims:

  1. Precision and Efficacy- Our primary aim is to harness the advanced technology of laser and light treatments to deliver precise and highly effective aesthetic outcomes. By employing these innovative methods, we strive to address a diverse array of skin concerns with unparalleled accuracy and minimal discomfort.

  2. Customisation and Personalisation- We are dedicated to tailoring each treatment plan to the unique needs and goals of our clients. Our aim is to utilise laser and light therapies as versatile tools that can be customized to cater to various skin types, tones, and specific concerns, ensuring optimal results for every individual.

  3. Non-Invasive Solutions- Embracing our commitment to non-invasive and minimally invasive approaches, we aim to provide a range of laser and light treatments that enable clients to achieve remarkable aesthetic improvements without the need for surgical intervention. Our focus on non-surgical solutions aligns with our clinic's dedication to enhancing beauty while prioritising client safety and well-being.

 

Objectives:

  1. Clinical Excellence- We will continually invest in the education and training of our team, ensuring that our clinicians are certified experts in administering laser and light treatments. This commitment to ongoing professional development guarantees that our clients receive the highest standard of care and benefit from the latest advancements in the field.

  2. State of the art technology- We are dedicated to acquiring and maintaining state-of-the-art laser and light devices that have a proven track

  3. record of safety and efficacy. Our objective is to offer treatments that are at the forefront of technological innovation, ensuring optimal results and client satisfaction.

  4. Comprehensive Treatment Options-Our clinic will provide a comprehensive selection of laser and light treatments, ranging from skin rejuvenation and hair removal to scar reduction and pigmentation correction. By offering a diverse range of services, we aim to address a wide spectrum of aesthetic concerns, catering to a broad client base.

  5. Ethical and Transparent Practices- We are committed to practicing ethical and transparent treatment methodologies. Our objective is to provide clear and accurate information to clients regarding treatment options, expected outcomes, potential risks, and costs, enabling them to make informed decisions that align with their goals.

  6. Client- Centric Approach -Above all, our objective is to prioritise the well-being and satisfaction of our clients. We will maintain an open line of communication, actively listening to client feedback and continuously adapting our approaches to ensure their needs are met and exceeded.

 

TERMS AND CONDITIONS

 

Introduction: These terms and conditions ("Agreement") constitute a legally binding contract between Gower Skin Aesthetics ("Provider") and the undersigned individual ("Client") for the provision of ILP and SHR laser face and body treatments. By booking and receiving treatments, the Client agrees to adhere to the terms outlined herein.

 Description of Services: Provider agrees to perform the following services for the Client:

  • Intense Pulsed Light (ILP) treatments for skin rejuvenation and reduction of pigmentation.

  • Super Hair Removal (SHR) treatments for hair reduction.

 

 

Treatment Details:

Consultation-The Client will undergo a consultation before the first treatment to determine suitability and establish a treatment plan.

Number of Treatments -The recommended number of sessions will be determined during the consultation. Results may vary based on individual factors.

Treatment Schedule- The treatment schedule will be agreed upon by both parties and specified in the treatment plan.

Payment:

The fees for each ILP and SHR treatment session will be as follows:

  • ILP Treatment: To be confirmed on consultation and listed on Booking Portal

  • SHR Treatment: To be confirmed on consultation and listed on Booking Portal

Payment Methods: Payments can be made via cash, credit/debit card , Apple and Google Pay.

Advanced Payment: A deposit payment is taken on booking an individual appointment via the booking portal. Full payment for an entire treatment package is required upfront.

Cancellation and Rescheduling:

Cancellation policy- If a client needs to cancel a scheduled appointment 48 hours notice period must be given, failure to do so will result in a loss of deposit or treatment session as part of an upfront package.

Rescheduling an appointment is subject to availability and should be made in a 24 hour notice period.

Refunds:

Payments are non-refundable once the treatment is performed. In exceptions circumstances refunds may be considered at the discretion of the owner/manager.

Consent and Health Considerations:

Client Consent- The client acknowledges they have given accurate information regarding any medical conditions or medicines they are taking. The client is giving an informed consent.

Medical Conditions- certain medical condition , medication and skin conditions can affect the client suitability for the treatment. The provider reserves the right to refuse treatment and does not guarantee specific outcomes.

Results and Disclaimer:

Results- Results may vary depending on individual factors. The provider dose not guarantee specific outcomes.

Disclaimer-The client understands the treatment of IPL and SHR Lasers is a cosmetic not a medical procedure.

 

Confidentiality:

All information provided from the client will be treated with confidentiality and will not be disclosed to third parties without the clients consent as exception by law.

 

 

CONTRACT BETWEEN PATIENTS AND SERVICE PROVIDER

 

 

 

Entire Agreement:

Signing- By signing the document  a Client understands they have read and understood these terms and conditions and agree to be bound to them

 

 

 

COMPLAINTS PROCEDURE

 

 

At Gower Skin Aesthetics, we are dedicated to providing you with the highest quality care and service. We understand that there may be occasions when you feel the need to express a concern or lodge a complaint. We value your feedback and take all complaints seriously. This procedure outlines the steps you can take if you have a complaint.

Step 1: Informal Discussion::

If you have a concern or complaint, we encourage you to first speak directly to the staff member involved or our clinic manager/ senior staff member. They will listen to your concerns and attempt to address the issue immediately. Most concerns can be resolved at this stage through open communication.

Step 2: Formal Complaint:

If your concern is not resolved through an informal discussion, or if you are uncomfortable discussing the matter directly with the staff involved, you can submit a formal complaint in writing via email to info@gowerskinaesthetics@gmail.com. Please provide the following details in your written complaint:

  1. Your full name and contact information.

  2. A detailed description of the issue, including relevant dates, times, and the names of any staff members involved.

  3. Any supporting documents, such as photographs or medical records, if applicable.

 

Step 3: Investigation and Response:

Upon receiving your formal complaint, we will initiate an investigation. This may involve speaking to the staff members involved, reviewing relevant records, and gathering any additional information necessary to address your concerns. We aim to provide you with a written response within 5 business days of acknowledging your complaint.

Step 4: Escalation:

If you are not satisfied with the response provided, you have the option to escalate your complaint to a higher level within the clinic. You can request a review of the initial decision by contacting via email Owner- Trey Bryant email: treygsa@gmail.com.

Step 5: External Resolution:

If, after following the internal complaints procedure, you remain dissatisfied, you may choose to seek external resolution. You can contact HIW

 

 

HEALTH CARE INSPECTORATE WALES via email: hiw.org.co.uk for further assistance.

We take your concerns seriously and are committed to resolving any issues promptly and fairly. Your feedback helps us improve our services and ensure that all our patients have a positive experience at Gower Skin Aesthetics.

bottom of page