To secure your consultation or treatment appointment, a deposit is required at the time of booking.

 

Deposits are redeemable against your scheduled treatment or product purchase and are processed securely via our booking partner, Fresha.

 

Once your appointment is confirmed, you will receive digital pre-consultation and consent documentation. These forms provide important information regarding your visit, including medical screening, clinic policies, and practical details such as parking and arrival guidance.

 

Please note:

 

• Appointments cannot be confirmed without receipt of the required deposit.

• Consent forms must be completed and returned within 24 hours of booking to retain your appointment.

• Automated appointment reminders are issued 24 hours prior to your scheduled time.

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This policy ensures we can maintain the highest standards of clinical governance, safety, and appointment availability for all patients.

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Cancellation & Non-Attendance Policy

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When booking an appointment via Fresha, you enter into agreement with our clinic policies, including our cancellation and non-attendance terms.

 

We kindly request a minimum of 48 hours’ notice should you need to cancel or reschedule your appointment. Notice can be provided by telephone or email.

 

Where less than 48 hours’ notice is given, your deposit will be retained and will not be transferable to a future booking.

 

This policy also applies to:

 

• Gift vouchers

• Pre-paid treatments

• Courses of treatment

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Non-Attendance (No-Show)

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Failure to attend a scheduled appointment without notice will result in:

 

• Retention of your deposit

• The remaining balance of the booked treatment being charged to the card held securely on file via Fresha

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Any future appointments following a missed appointment will require full payment at the time of booking.